China's best prices, delivered to your door

You choose items from Taobao or 1688 and pay us in your own currency. After payment we buy the items from the seller. They go to our warehouse in Hangzhou, where we check them and take photos. You can keep them there, then choose which to send and pay for shipping when you are ready. We are a buying and shipping agent, not the seller of the items.

• Items you have paid for can be stored at our warehouse for up to days from the day they arrive, so you can combine several items into one parcel.
• Every item is checked before shipping, and photos are posted under My warehouse. If we find a problem, we will message you.
• Please ask us to ship before the storage time ends. If you need more time, contact support. We may not be able to keep items after the storage time.
• Shipping is paid when you ask us to send your items, not when you order.

Item prices include our service fee. A China domestic shipping charge of €0.99 per product covers delivery from the seller to our warehouse. Prices are shown in your chosen currency using recent exchange rates and may change slightly before you pay. International shipping is not part of your order total. You pay for it when you ask us to send your items. The price is shown before you confirm and is based on the weight of your items. If the packed weight turns out different, we will tell you before you are charged any difference.

Delivery times in the cart are estimates, not guarantees. They start once your parcel is packed and shipped, not from the day you order or the day your items arrive at the warehouse. Sellers in China can take several days to send items to us, and customs checks can add delays.

You are responsible for knowing what you can legally import into your country, and for any import duties, VAT or fees charged on delivery. We cannot ship counterfeit or branded replica goods, weapons, medicines, or anything else illegal in your country or in China. Our current EU shipping lines also cannot carry electronics, batteries or electric items, magnetic items, watches, liquids, perfume, cosmetics, powders, health supplements, dried food or alcohol. In the cart you choose the type of each item so we can check this before you order. We may cancel and refund an order for a restricted item before it ships.

• OxeBuy is a buying and shipping agent. We do not make, own, list or sell the items. Listings come automatically from third-party marketplaces, are not reviewed or approved by us, and a listing appearing on our site does not mean the item is genuine, authentic or licensed.
• We do not sell, promote or knowingly ship counterfeit, replica or "rep" goods, or any item that copies another brand's name, logo or design without permission, and we ask you not to order them.
• When you order, you confirm that the items are for lawful personal use, that they do not infringe anyone's intellectual property rights, and that you are responsible for checking this before you buy.
• You are responsible for what you order. You agree to cover any claim, loss or cost (including seizure, fines and legal fees) that comes from items you ordered that infringe someone's rights.
• We may refuse, cancel or hold any order we believe may be counterfeit or infringing, and refund it if we have not yet bought it. Items seized or destroyed by customs or authorities are not refundable.
• We may suspend or close the account of anyone who orders such goods, and we may share the details of an order with a rights holder or an authority where the law requires it.

If you own a brand or other rights and see a listing on OxeBuy that infringes them, email with the listing link, your name and contact details, proof of your rights, and a statement that the listing is unauthorised. We will review it promptly and remove the listing where we agree it infringes.

• You can cancel an order for a full refund until we have bought the item from the seller.
• Once we have bought the item, the seller's own rules apply. If you ask us to cancel, we will ask the seller, and we refund you to your balance if they accept.
• We check each item at our warehouse for obvious damage and that it matches your order. If something is wrong (the wrong item, size, colour or quantity, or it is damaged), tell us within 7 days of it arriving at our warehouse, with your order number. We will take it up with the seller and may offer an exchange, a partial refund or a refund to your balance, before the parcel is sent.
• No refunds, returns or exchanges once your items have shipped from China, for example for change of mind, ordering the wrong size, or differences that match the seller's listing. This does not apply to anything the law requires us to refund (see "Your legal rights" below).
• We do not refund for customs charges or parcels seized by customs, wrong or incomplete addresses, uncollected parcels, or counterfeit or infringing goods. We do not offer shipping insurance. Delivery times are estimates, and a delay is not a reason for a refund.

Nothing in these terms limits any rights you have under the consumer law where you live, including any right to cancel or to a remedy for faulty goods.

Questions or a claim? Email and include your order number.